We want things to be perfect... and for you to be happy with your new Reviva skincare. But we understand that sometimes products won't agree with your skin - everyone is different. So, if you are not completely satisfied with your purchase from revivalabs.com, simply return it along with the original order confirmation or packing slip to us within sixty (60) days. We will gladly refund the original purchase price of the product, replace the product, or exchange it for a comparably priced item. Please note: If you're asked to return the product(s) in your order, return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable. Also, items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered.
The only exception to our return policy is any product sold and/or marked as Close Out. Products on close out are not generally eligible for return or refund even if purchased directly from our website.
If you have questions, or concerns, or need help regarding an order or return, please contact customer service at 800-257-7774 or via email.
If you need to return your order, please send it to:
Reviva Labs
1788 South Metro Pkwy
Dayton, Ohio 45459
If you did not purchase your product from revivalabs.com, please return it to the store or website you purchased it from for a refund or replacement. Unfortunately, Reviva Labs does not refund or exchange products that were not purchased through our website or ordered via telephone directly from Reviva Labs.
NOTE: We are aware of non-authorized parties selling counterfeit Reviva Labs on Amazon®, Walmart®, and eBay®. We are actively trying to correct this situation. Please note that Reviva Labs will NOT honor our Money Back Guarantee for any products sold on Amazon®, Walmart®, or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers as these fraudulent goods could be harmful.
Our full terms & conditions can be reviewed and printed by clicking here and by proceeding you agree to our full terms & conditions.
For any issues or concerns, please contact our customer service team. You can telephone us or email us or reach out to us via social media (though the response may be delayed if you DM our social media team).
Email: customer.service@revivalabs.com
Toll Free: 1-800-257-7774 or Local: 856-428-3885
Office Hours Monday through Thursday 8 am to 3 pm Eastern Time.
We are closed Saturday & Sunday.
It’s a great feeling to know Reviva is being “handed down” from mother to daughter – and even to their granddaughters. And for our next generation of loyal Reviva users we promise to keep delivering the natural skin care people respect and trust.
Because of our commitment to the safe, effective ingredients and formulations, most of our products are suitable for all skin types. And if a particular formula is not advisable for all skin types, we'll say so on the packaging.
Book your complimentary (free) 15-minute virtual skincare consultation (via Zoom), and one of our consultants will answer your questions and help you to customize a helpful Reviva skin care routine.
Reviva Labs is committed to being cruelty-free and has been since our beginning. We’ve never tested on animals, and we’ve remained focused on sourcing our ingredients and all components of our products from like-minded companies.