Terms & Conditions
Your access to this website for Reviva Labs, a Sendayco LLC brand, hereafter Reviva, is subject to the following Terms of Use. These Terms of Use constitute a binding agreement between Reviva and you. Periodically, these Terms of Use may be updated without notice to you. It is your responsibility to periodically review these Terms of Use for applicable changes. Your using the web site after our posting of any changes to these Terms of Use will constitute your acceptance of those changes. Questions about these Terms of Use, should be directed to info@revivalabs.com. Should you disagree with any changes, you should immediately cease using the Reviva web site.
Privacy Policy
The personally-identifiable information that you provide us on Reviva web site is subject to our Privacy Policy, which is a part of these Terms of Use.
Reviva Labs Messaging Terms & Conditions
This SMS message program is a service of Reviva Labs. By providing your cell phone number the personally-identifiable information that you provide us on Reviva’s web site is subject to our Mobile Terms of Service, which is a part of these Terms of Use.
Additional Terms
Your Use of Reviva’s Web Site: You may not reproduce, duplicate, copy, sell, or otherwise transfer or commercially exploit Reviva’s web site (or any portion of it), unless you have Reviva’s express written permission to do so. You may only use Reviva web site in accordance with these Terms of Use and all applicable laws, rules, and regulations. In the event Reviva believes that you have failed to comply with all terms applicable to your use of Reviva web site, you agree that Reviva has the right, in its sole discretion and without notice, to restrict your access to this or any other Reviva site. Reviva may also, in its sole discretion and at any time, discontinue any Reviva web site, or any part thereof, with or without notice. You agree that you do not have any rights in Reviva web site and that Reviva will have no liability to you if the Reviva web site is discontinued or your ability to access Reviva web site is terminated.
Communications with Reviva: You consent to receipt of electronic communications from Reviva, and agree that all agreements, notices, and other disclosures communicated to you by Reviva electronically (whether by electronic mail, by posting at this web site, or by other electronic means) satisfy any legal requirement that such communication be in writing.
Your communications with Reviva, including transmission of order requests, submission of testimonials, or the uploading of images, constitute electronic communications. You grant to Reviva a perpetual, irrevocable, worldwide, non-exclusive, transferable, royalty-free right to use all information and materials that you submit to us, including the right to exercise copyright and publicity rights, in any media, in connection with Reviva web site.
Disclaimers You acknowledge and agree that:
a. YOUR USE OF THIS WEB SITE IS AT YOUR OWN RISK. ANY FEATURES AVAILABLE THROUGH OUR WEB SITE ARE PROVIDED TO YOU ON AN AS IS AND AS AVAILABLE BASIS. Reviva EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Because our web site is provided to you AS IS, you agree that Revivashall not be liable to you or to any third party for any delay in delivery of, or failure to deliver, any of your communications or other information you submit using our web site. Because our web site is provided to you AS AVAILABLE, you agree that Reviva shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Reviva web site or of your ability to access it.
b. Reviva also disclaims any warranty that (i) our web site will meet your requirements, (ii) our web sites operation will be uninterrupted, timely, secure, or error-free, and (iii) any information or communication that may be obtained from the use of our web site will be accurate or reliable (and Reviva disclaims any liability for damages that may arise from your reliance on any such information or communication) or are free of viruses or other harmful components.
c. You assume the full responsibility and risk for any damage to your computer or other consequences that result from your downloading any information, software, or other materials through our web site. Reviva shall have no liability for any damage to your computer, including loss of data, that results from your downloading any such materials.
d. Reviva shall not be responsible for any order request if it is received in an unintelligible or garbled form. However, Reviva will make reasonable efforts to notify the sending party (if the sending party is identifiable from the received order request) that the order request was unintelligible or garbled. Some states do not allow the disclaimer of implied warranties, so this provision may not apply to you.
Limitation of Liability: YOU AGREE THAT Reviva SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS OR LOSS OF GOODWILL, USE, OR DATA (EVEN IF Reviva HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), THAT RESULT FROM: (a) YOUR USE OF OR INABILITY TO USE Reviva WEB SITE (b) THE COST YOU INCUR TO SUBSTITUTE FOR ANY GOODS YOU PURCHASED THROUGH Reviva WEB SITE (c) ACCESS TO OR ALTERATION OF YOUR PERSONALLY-IDENTIFIABLE INFORMATION OR OTHER INFORMATION IN AN UNAUTHORIZED MANNER (d) REPRESENTATIONS OR CONDUCT OF ANY THIRD PARTY RELATED TO THE Reviva WEB SITE, INCLUDING OUR ADVERTISERS AND BUSINESS PARTNERS OR (e) ANY OTHER MATTER RELATING TO THE REVIVA WEB SITE. Some states do not allow the limitation of liability, so this provision may not apply to you. (f) Further, you acknowledge and agree that statements on this site have not been evaluated by the FDA. And that our products are not intended to diagnose, treat, cure, or prevent any diseases. Some states do not allow the limitation of liability, so this provision may not apply to you.
Indemnity: You agree to defend, indemnify, and hold Reviva harmless from and against all losses, costs, damages, liabilities, and expenses (including reasonable attorneys fees, court costs, and other litigation and arbitration expenses) (Losses) related to or arising from: (a) negligent acts or omissions or intentional misconduct with respect to your use of the Reviva web site or goods purchased from the Reviva web site or (b) claims for infringement of the proprietary rights of any third party resulting from your use of the Reviva web site or goods purchased from the Reviva web site in violation of these Terms of Use.
Term and Termination: These Terms of Use are effective upon your acceptance signafied by your using the site and shall continue until terminated in accordance with this Section. Either party may terminate these Terms of Use at any time upon thirty (30) days prior written notice. Reviva also reserves the right to terminate its relationship with you at any time. Upon termination of these Terms of Use, you shall immediately cease accessing the Reviva web site except to the extent necessary to effectuate any of your obligations or rights arising under any orders that are intended to continue beyond such termination. In the event collections proceedings or legal action become necessary, you agree to pay all of Reviva costs and fees incurred, including attorney’s fees.
Intellectual Property: The content that Reviva provides on our web site, including, but not limited to, text, graphics, images, and logos, is owned by either Reviva or the party that has provided the content to us and is protected by U.S. and international copyright laws. Reviva is the sole and exclusive owner of its compilation of this content on our web site, and this compilation is also protected by U.S. and international copyright laws. Unpermitted copying of any of this content could lead to copyright infringement.
Reviva, and other logos, slogans, and product and service names used on this site are trademarks owned by Reviva, its subsidiaries, or its affiliates. You agree not to display or use such trademarks, in any manner, without the written permission of Reviva. Trademarks and trade names of third parties are the property of those third parties, and are used by Reviva subject to license, or subject to the fair use provisions of U.S. trademark law.
General: You agree that these Terms of Use describe the entire agreement between us with respect to its subject matter. Reviva web site was created and is operated under the laws of the State of Ohio. The laws of the State of Ohio will control the Terms of Use provided in these Terms and Conditions, without giving effect to any principles of conflict of laws. Any cause of action arising out of these Terms of Use shall be determined in the federal and state courts sitting in the State of Ohio. If a court of competent jurisdiction finds that any provision of these Terms of Use are invalid or unenforceable, we both agree that the other provisions of these Terms of Use will remain in full force and effect.
You agree that regardless of any applicable law to the contrary, you cannot file a claim or cause of action arising out of or related to the Reviva web site or these Terms of Use more than one (1) year after such claim or cause of action arose.
Reviva will not be liable to you or be deemed to be in breach of its obligations hereunder for any delay or failure in performance caused by acts beyond Reviva reasonable control, including, without limitation, acts of God, war, terrorism, accidents, fires, floods, strikes, labor disputes, mechanical breakdown, shortages or delays in obtaining supplies, materials, labor, or transportation, interruption of utility services or the Internet, acts of any unit of government or any governmental agency, or any similar or dissimilar cause.
Reviva Points Rewards
Each time you shop revivalabs.com, you automatically get rewarded! The instant you create an account, you can start earning Points to spend on your favorite products. Plus, you’re on your way to bigger perks. The more you shop, the more points you earn, which gives you access to exclusive added benefits. Learn more.
Reviva Labs’ MAP Policy
Reviva has implemented a Minimum Advertised Pricing (MAP) Policy as of January 15, 2024. You can view our current MAP Policy here.
Reviva Labs’ Reseller Terms
Resellers doing business with Reviva Labs or its authorized resellers (e.g., distributors) are obligated to follow and honor our reseller terms found here.
Reviva Labs’ Affiliate Terms
Affiliates doing business with Reviva Labs or its authorized agents are obligated to follow and honor our affiliate terms found here.
Reviva Labs’ Vendor Policies & Procedures
Vendors doing business with Reviva Labs are governed by our vendor policies & procedures found here.
Shipping
After the order is received by customer service, generally the order processes and ships within 1-5 days. We offer shipping via FedEx, USPS, and UPS - UPS does not ship to Post Office Boxes, please be sure you are shipping the order to a street address. For some UPS orders, we utilize UPS SurePost - which is a partnership between UPS and the USPS. Orders placed after 2:00 pm Eastern Time will be processed the next business day. Any orders being shipped Next Day Air, 2 Day Air, 3 Day Air must be placed by 1 p.m. Eastern Time to ship the same day except weekends and holidays which ship the following business day. International shipments, sent via USPS can take several weeks to reach their destination depending on many factors outside our control.
Free Shipping
Our website offers Free Shipping if your order qualifies (Free Shipping On U.S. Orders Over $35 / Int. Over $350). Free shipping is determined by the net total after discounts and excludes shipping and taxes. If you're using a coupon code or have received a deep discount please be aware of the net total - it determines free shipping eligibility - not the gross total.
Payments:
We accept Visa, Mastercard, Amex, Discover, Paypal, AfterPay, and Amazon
Customer satisfaction is Reviva's Number One Priority
We want things to be perfect... and for you to be happy with your new Reviva skincare. But we understand that sometimes products won't agree with your skin - everyone is different. So, if you are not completely satisfied with your purchase from revivalabs.com, simply return it along with the original order confirmation or packing slip to us within sixty (60) days. We will gladly refund the original purchase price of the product, replace the product, or exchange it for a comparably priced item. Please note: If you're asked to return the product(s) in your order, return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable. Also, items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered.
The only exception to our return policy is any product sold and/or marked as Close Out. Products on close out are not generally eligible for return or refund even if purchased directly from our website.
If you have questions, or concerns, or need help regarding an order or return, please contact customer service at 800-257-7774 or via email.
If you need to return your order, please send it to:
Reviva Labs
1788 South Metro Pkwy
Dayton, Ohio 45459
Non-RevivaLabs.com Purchases
If you did not purchase your product from revivalabs.com, please return it to the store or website you purchased it from for a refund or replacement. Unfortunately, Reviva Labs does not refund or exchange products that were not purchased through our website or ordered via telephone directly from Reviva Labs.
NOTE: We are aware of non-authorized parties selling counterfeit Reviva Labs on Amazon®, Walmart®, and eBay®. We are actively trying to correct this situation. Please note that Reviva Labs will NOT honor our Money Back Guarantee for any products sold on Amazon®, Walmart®, or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers as these fraudulent goods could be harmful.
Our full terms & conditions can be reviewed and printed by clicking here and by proceeding you agree to our full terms & conditions.
Customer Service:
For any issues or concerns, please contact our customer service team. You can telephone us or email us or reach out to us via social media (though the response may be delayed if you DM our social media team).
Email: customer.service@revivalabs.com
Toll Free: 1-800-257-7774 or Local: 856-428-3885
Office Hours Monday through Thursday 8 am to 3 pm Eastern Time.
We are closed Saturday & Sunday.
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For Any Other Contact Inquiries Or Requests
Skin care aficionados, customers, and anyone else use our Contact Us page.