Customer satisfaction is Reviva's Number One Priority

We want things to be perfect... and for you to be happy with your new Reviva skincare. But we understand that sometimes products won't agree with your skin - everyone is different. So, if you are not completely satisfied with your purchase from revivalabs.com, simply return it along with the original order confirmation or packing slip to us within sixty (60) days. We will gladly refund the original purchase price of the product, replace the product, or exchange it for a comparably priced item. Please note: If you're asked to return the product(s) in your order, return shipping cost is the responsibility of the customer. Shipping and handling charges on original order are non-refundable. Also, items purchased as a bundle or set must be returned in full in order to be eligible for a refund. Partial refunds will not be offered. 

The only exception to our return policy is any product sold and/or marked as Close Out. Products on close out are not generally eligible for return or refund even if purchased directly from our website.

If you have questions, or concerns, or need help regarding an order or return, please contact customer service at 800-257-7774 or via email.

If you need to return your order, please send it to:
Reviva Labs
1788 South Metro Pkwy
Dayton, Ohio 45459

Non-RevivaLabs.com Purchases

If you did not purchase your product from revivalabs.com, please return it to the store or website you purchased it from for a refund or replacement. Unfortunately, Reviva Labs does not refund or exchange products that were not purchased through our website or ordered via telephone directly from Reviva Labs.

NOTE: We are aware of non-authorized parties selling counterfeit Reviva Labs on Amazon®, Walmart®, and eBay®. We are actively trying to correct this situation. Please note that Reviva Labs will NOT honor our Money Back Guarantee for any products sold on Amazon®, Walmart®, or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized re-sellers as these fraudulent goods could be harmful.

Our full terms & conditions can be reviewed and printed by clicking here and by proceeding you agree to our full terms & conditions.

Customer Service:

For any issues or concerns, please contact our customer service team. You can telephone us or email us or reach out to us via social media (though the response may be delayed if you DM our social media team).

Email: customer.service@revivalabs.com
Toll Free: 1-800-257-7774 or Local: 856-428-3885
Office Hours Monday through Thursday 8 am to 3 pm Eastern Time.
We are closed Saturday & Sunday.